PRIVACY | PRICING | POLICIES

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PRIVACY | PRICING | POLICIES |

(Palmetto Compliance & Testing

PRIVACY policy

Information We Collect

We may collect the following information when you use our website or services:

  • Name

  • Phone number

  • Email address

  • Appointment details

  • Testing/service requests

  • Any additional information voluntarily submitted through forms or bookings

Palmetto Compliance & Testing is committed to protecting your privacy and maintaining the confidentiality of all personal and service-related information.

How We Use Your Information

Your information is used solely for:

  • Scheduling and coordinating services

  • Communicating appointment details

  • Processing testing requests

  • Providing customer support

  • Maintaining service records required for compliance

Information Protection

We take reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

Information Sharing

We do not sell or share personal information with third parties for marketing purposes.

Information may only be shared when necessary to:

  • Complete requested services (e.g., laboratory processing)

  • Comply with legal or regulatory requirements

  • Support authorized employer testing programs

PRicing policy

All services provided by Palmetto Compliance & Testing are priced based on service type, location, and required coordination.

General Pricing Information

  • Pricing varies by service (drug testing, alcohol testing, DNA testing, fingerprinting, mobile services, etc.)

  • Mobile or onsite services may include additional fees based on travel and scheduling requirements

  • Employer or bulk testing services may be eligible for custom pricing arrangements

Payment Terms

  • Payment is due at the time of booking or service unless otherwise arranged

  • Accepted payment methods are listed during the booking process

  • Services may not be rendered until payment is confirmed.

Important Note

All pricing is subject to change without prior notice. Final pricing will always be confirmed at the time of scheduling or service booking.

SERVICE policy

Appointments

All services must be scheduled in advance through our booking system. Walk-ins are not guaranteed and may not be accommodated.

Cancellations & Rescheduling

  • Clients are expected to provide reasonable notice for cancellations or changes

  • Late cancellations or missed appointments may be subject to fees

  • Repeated no-shows may result in service restrictions

Mobile Services

Mobile and onsite services must meet minimum scheduling and location requirements. Additional fees may apply depending on distance and service complexity.

Compliance

All testing services are conducted in accordance with applicable DOT and non-DOT guidelines where required.

Results & Turnaround Times

  • Turnaround times vary based on test type and laboratory processing

  • We do not guarantee specific result times, as external lab processing may affect timing

  • Results are released according to compliance and authorization protocols.

Confidentiality

All client information, test results, and service records are handled with strict confidentiality and only shared with authorized parties as required for service completion or legal compliance.

Contact Information

If you have questions about this policy or your service, please contact us through our official contact page.