privacy | policy | pricing
privacy | policy | pricing
PRIVACY POLICY
At Palmetto Compliance & Testing, we are committed to protecting the privacy, confidentiality, and security of our clients’ personal information. Due to the sensitive nature of drug testing, alcohol testing, and DNA testing services, all information collected is handled with professionalism and discretion.
Information We Collect
Depending on the service provided, we may collect:
Full name
Date of birth
Government-issued identification
Contact information
Employer or agency information
Testin documentation
Chain of custody forms
DNA collection information
Payment and billing information
Appointment scheduling information
How Information Is Used
Information collected my be used for:
Identity verification
Appointment scheduling
Test processing and laboratory submission
Employer reporting
Legal DNA documentation
Compliance documentation
Client communication regarding appointments or results
Record-keeping and administrative purposes
Confidentiality & Release of Results
Test results and personal information are released only to:
The tested individual
Authorized employers or representative
Authorized legal guardians
Courts or agencies when legally required
Parties authorized through signed consent forms
Palmetto Compliance & Testing does not sell or share confidential client information for marketing purposes.
Data Protection
We maintain reasonable administrative and physical safeguards to protect confidential records and documentation. Access to client records is limited to authorized personnel and approved laboratory partners as necessary for testing services.
Electonic Communication
By providing your phone number or email address, you consent to receive communications related to:
Appointment reminders
Scheduling updates
Service-related notifications
Administrative communication
Message and data rates may apply through your mobile carrier.
Website Usage
Our website may use standard or cookies to improve user experience and website performance. Website usage information does not include laboratory test results or confidential testing information.
Service Policies
Appointment Requirements
Clients are encouraged to arrive on time for all scheduled appointments. Valid government-issued photo identification is required for most testing services, including:
Driver’s license
State-issued ID
Passport
Military ID
Failure to provide proper identification may result in service refusal or appointment rescheduling.
Late Arrivals
Clients arriving more than 15 minutes late may need to reschedule depending on appointment availability.
Cancellations & Rescheduling
We request that clients provide reasonable notice for appointment cancellations or rescheduling whenever possible. Certain services, include mobile collections or after-hours appointments, may require advance deposits or fees.
No-Show Policy
Failure to appear for a scheduled appointment without notice may result in:
Loss of deposit
Administrative fees
Requirement for prepayment before future appointments
Payment Policy
Payment is due at the time services are rendered unless prior billing arrangements have been approved for employer or business accounts.
Accepted payment methods may include:
Debit cards
Credit cards
Electronic payments
Approved invoicing arrangements
Returned payments or disputed charges may result in additional administrative fees.
Mobile Testing Policy
Mobile and onsite testing services are subject to:
Travel availability
Scheduling limitations
Additional mobile service fees
Safe and appropriate collection environments
Palmetto Compliance & Testing reserves the right to refuse or discontinue mobile services if conditions are unsafe or unsuitable for specimen collecction procedure.
Testing & Laboratory Processing
Laboratory turnaround times are estimated only and may vary based on:
Laboratory volume
Confirmation testing
Additional analysis requirements
Shipping or courier delays
Palmetto Compliance & Testing does not guarantee specific result completion times.
Specimen Collection & Recollection
Certain testing situations may require recollection due to:
Insufficient specimen quantity
Invalid samples
Laboratory requirements
Chain of custody concerns
Contaminated or rejected specimens
Additional recollection fees may apply when recollection is required outside of laboratory or collector error.
Refusal to Test
Refusal to cooperate with testing procedures, provide identification, follow collection instructions, or complete required documentation may be documented as a refusal to test when applicable.
PRICING INFORMATION
Pricing for services may vary based on:
Test type
Laboratory processing requirements
Collection method
Mobile service requests
After-hours appointments
Number of individuals tested
Employer account arrangements
Additional fees may apply for:
Mobile or onsite collections
Emergency or after-hours services
Court-admissible legal DNA testing
Observed collections when required
Expedited laboratory processing
Recollections or repeat testing
Employer, agency, and business account pricing my be available upon request.
All pricing is subject to change without prior notice.
Refund POLICY
Due to the nature of laboratory and collection services, refunds are limited once services have been initiated.
Non-Refundable Services
The following may be considered non-refundable once completed or submitted:
Specimen collections
Laboratory processing fees
DNA sample submissions
Mobile travel fees
Administrative processing
Completed testing services
Appointment Deposits
Deposits for mobile or special appointments may be forfeited for:
No-shows
Late cancellations
Failure to provide required identification or documentation
Billing Disputes
Clients must report billing concerns promptly. Fraudulent charge disputes after services have been rendered may result in collection actions or denial future services.
LEGAL DNA TESTING POLICIES
Legal DNA testing services follow strict chain of custody procedures to maintain court admissibility standards.
Identification Requirements
All testing parties must provide valid government-issued identification at the time of collection. Minor children must be accompanied by a parent or legal guardian.
Chain of Custody Procedures
Legal DNA testing requires:
Verified identificaion
Witnessed specimen collection
Signature documentation
Proper sample labeling
Secure laboratory submission procedures
At-home or self-collected samples cannot be accepted for legal DNA testing purposes.
Court Admissibility
Court admissibility depends upon:
Proper collection procedures
Verified identification
Laboratory compliance
Chain of custody documentation
Palmetto Compliance & Testing cannot guarantee acceptance by every court or agency, as final admissibility decisions are determined by the requesting authority.
EMPLOYER & DOT TESTING POLICIES
Palmetto Compliance & Testing provides DOT and non-DOT testing services in accordance with applicable testing procedures and industry standards.
DOT Collections
DOT drug and alcohol testing collections are performed in accordance with applicable federal collection procedures and regulations.
Donor Verification
Collectors may verify donor identity and complete all required collection documentation prior to specimen collection.
Observed Collections
Observed collections may be required in situations permitted or mandated by applicable regulations or employer policies.
Employer Responsibility
Employers remain responsible for:
Maintaining compliant workplace policies
Determining employment actions
Managing random testing selections
Maintaining required compliance programs
Reporting Procedures
Results may be released to authorized employer representatives, designated contacts, Medical Review Officers (MROs), or other authorized parties as applicable.
Terms & CONDITIONS
By scheduling or receiving services through Palmetto Compliance & Testing, clients acknowledge and agree to these policies, procedures, and service terms.
Policies may be updated periodically without prior notice to reflect operational, legal, or regulatory changes.
For questions regarding services or policies, clients may contact Palmetto Compliance & Testing directly through the contact information provided on the official website.