PRIVACY POLICY
Effective Date: August 30, 2026
Last Updated: August 30, 2026
YOUR PRIVACY MATTERS
Palmetto Compliance & Testing (“PCT,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, scheduling services, communicating with our office, or receiving services from us.
This Privacy Policy explains the types of information we may collect, how we use and protect that information, when information may be shared with laboratories, screening providers, service providers, employers, authorized representatives, or other appropriate parties, and the choices available to you regarding your information.
By using our website or voluntarily providing information to Palmetto Compliance & Testing, you acknowledge the practices described in this Privacy Policy. Certain testing, screening, verification, or other services may also require separate consent, authorization, or service-specific documentation.
INFORMATION WE COLLECT
Depending on the service requested and your interaction with PCT, we may collect information such as:
Name, mailing address, email address, and telephone number
Date of birth and other identifying information when required for a service
Appointment and scheduling information
Employer, organization, attorney, agency, or authorized representative information
Information necessary to perform drug testing, DNA collection/testing coordination, background screening, fingerprinting, I-9 verification, notarial, or other requested services
Identification documents and information when required for identity verification or chain-of-custody purposes
Testing or screening documentation, authorization information, specimen-related records, and results when applicable
Payment and transaction information
Communications you send to us by phone, email, SMS, website forms, or other approved methods
Website usage and technical information that may be collected automatically when you visit our website
HOW WE USE YOUR INFORMATION
We may use information collected from or about you to:
Schedule, manage, and provide requested services
Verify identity and service eligibility when appropriate
Coordinate testing, screening, collection, laboratory, or other third-party services
Process payments and maintain transaction records
Communicate appointment confirmations, reminders, service instructions, updates, and other requested information
Respond to questions and customer-service requests
Provide information or results to authorized recipients when applicable
Maintain records necessary for business, compliance, quality, and administrative purposes
Prevent misuse, fraud, unauthorized access, or other security concerns
Comply with applicable legal, regulatory, contractual, or governmental requirements
Operate, maintain, and improve our website and services
PCT does not use personal information for purposes materially unrelated to the reason it was collected without appropriate authorization or another lawful basis.
TESTING, SCREENING & SERVICE INFORMATION
Some PCT services require the collection or processing of sensitive personal information. Depending on the service, this may include specimen-related information, testing records, background screening information, identification information, employment-related information, DNA testing documentation, or other service-specific records.
Information associated with these services is used only as reasonably necessary to provide, coordinate, document, or support the requested service and to meet applicable laboratory, provider, employer, agency, chain-of-custody, legal, or regulatory requirements.
Results and service information are released only to the individual, employer, organization, laboratory, agency, authorized representative, or other recipient authorized or permitted to receive the information, as applicable to the service.
HOW INFORMATION MAY BE SHARED
Palmetto Compliance & Testing does not sell or rent personal information.
We may share information only when reasonably necessary to provide or coordinate a requested service, fulfill an authorized request, operate our business, or comply with applicable requirements.
Depending on the service, information may be shared with:
Laboratories and testing providers
Background screening providers and other authorized service partners
Medical Review Officers (MROs), when applicable
Employers or organizations that ordered or authorized a service, when applicable
Attorneys, government agencies, courts, or other authorized recipients when appropriate
Technology, scheduling, payment-processing, communications, and other service providers that support our operations
Other individuals or entities authorized by the client or otherwise permitted or required by applicable law
Information shared with third parties is limited, where reasonably practicable, to information necessary for the applicable service, transaction, business function, or legal requirement.
We may also disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, protect our rights or security, investigate suspected fraud or misuse, or protect the safety and rights of others.
LABORATORIES & THIRD-PARTY SERVICE PROVIDERS
Certain services offered or coordinated by Palmetto Compliance & Testing involve independent laboratories, screening providers, Medical Review Officers, technology providers, or other third-party service providers.
When necessary to complete a requested service, PCT may provide these parties with information required to process specimens, conduct testing or screening, verify identity, review results, provide reports, or otherwise perform the requested service.
Third-party providers may maintain their own privacy practices, terms, data-retention requirements, and security procedures. Information provided directly to or processed by a third-party provider may also be subject to that provider's privacy policy and applicable requirements.
PCT does not control the independent privacy practices of third-party organizations, but we seek to work with appropriate providers for the services we offer.
ONLINE SCHEDULING & PAYMENTS
PCT uses third-party technology providers to support online appointment scheduling, intake forms, payment processing, and related business functions.
When you schedule an appointment or make a payment online, certain information may be collected and processed through these third-party platforms. Information submitted through those services may be subject to both this Privacy Policy and the applicable provider's privacy and security practices.
PCT does not intentionally store complete payment-card information on its own website. Payment information submitted online is processed through the applicable payment-processing platform.
Appointment, transaction, and payment-related records may be retained as reasonably necessary for scheduling, accounting, customer service, dispute resolution, compliance, and other legitimate business purposes.
SMS, EMAIL & CLIENT COMMUNICATIONS
Palmetto Compliance & Testing may communicate with clients, prospective clients, employers, authorized representatives, and other individuals by telephone, email, or text message (SMS) when contact information has been voluntarily provided or communication is otherwise appropriate for the requested service.
Communications may include appointment confirmations and reminders, scheduling updates, service instructions, payment-related communications, requested follow-up, customer service responses, and other information related to services or inquiries.
Consent to receive SMS messages is not a condition of purchasing services from Palmetto Compliance & Testing. Message frequency may vary based on your appointments, services, and interactions with PCT. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of applicable SMS communications by replying STOP. For assistance, reply HELP or contact PCT directly.
PCT does not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes. Information may be provided to communications service providers as necessary to deliver messages on PCT's behalf.
Additional information regarding text messaging is available in our separate SMS Terms & Conditions.
COOKIES & WEBSITE INFORMATION
When you visit the PCT website, certain technical information may be collected automatically through cookies and similar technologies. This information may include browser type, device information, IP address, pages visited, referring pages, approximate location information, and information about how visitors interact with the website.
This information may be used to operate and maintain the website, understand website usage, improve functionality and user experience, identify technical or security issues, and measure website performance.
Our website may also use functionality provided by third-party service providers. Those providers may use cookies or similar technologies according to their own privacy practices.
You may be able to manage or disable certain cookies through your browser settings. Disabling cookies may affect the availability or functionality of certain website features.
DATA SECURITY
Palmetto Compliance & Testing takes reasonable administrative, technical, and physical measures designed to protect personal and service-related information from unauthorized access, disclosure, alteration, loss, or misuse.
These measures may include appropriate access controls, secure technology platforms, confidential handling practices, physical safeguards, and limiting access to information based on legitimate business or service needs.
However, no website, electronic communication, data transmission, or storage system can be guaranteed to be completely secure. While PCT takes reasonable steps to safeguard information, we cannot guarantee absolute security.
Clients should avoid sending highly sensitive information through unsecured communication methods unless specifically instructed to do so.
DATA RETENTION
Palmetto Compliance & Testing retains personal, appointment, transaction, service-related, and business records for as long as reasonably necessary to provide services, maintain appropriate documentation, fulfill contractual or business obligations, resolve disputes, and comply with applicable legal, regulatory, laboratory, or record-keeping requirements.
Retention periods may vary depending on the type of service, information involved, applicable requirements, and whether the information is maintained by PCT or an independent laboratory or third-party service provider.
When information is no longer reasonably necessary to retain, PCT may securely delete, destroy, or otherwise dispose of the information in accordance with applicable requirements and business practices.
Information maintained by independent laboratories, screening providers, payment processors, or other third parties may be subject to their own retention policies and requirements.
CHILDREN & MINOR PARTICIPANTS
Certain PCT services, including some DNA testing services, may involve individuals under the age of 18.
When a minor participates in a service, PCT may collect information necessary to identify the minor, document the requested service, obtain appropriate authorization, complete specimen collection, and coordinate laboratory processing or reporting.
When required, a parent, legal guardian, or other individual with appropriate authority must provide consent or authorization for the minor's participation.
PCT does not knowingly use information collected from minor participants for unrelated marketing purposes.
YOUR PRIVACY CHOICES
Depending on the information involved and applicable requirements, you may contact PCT to:
Request access to certain personal information maintained by PCT
Request correction of inaccurate contact or personal information
Update your communication preferences
Opt out of applicable SMS communications
Ask questions about how your information is used or shared
Request deletion of certain information when deletion is legally and operationally permitted
Certain information may not be eligible for modification or deletion when PCT is required or reasonably needs to retain it for legal, regulatory, laboratory, chain-of-custody, financial, dispute-resolution, compliance, or other legitimate business purposes.
A request to delete information will not necessarily result in deletion of records maintained independently by laboratories, screening providers, government agencies, employers, payment processors, or other third parties.
THIRD-PARTY WEBSITES & SERVICES
The PCT website may contain links to or integrate with websites, scheduling systems, payment processors, laboratories, screening providers, government resources, or other third-party services.
When you access or provide information directly to a third-party website or service, that organization's privacy policy, terms, and security practices may apply.
Palmetto Compliance & Testing is not responsible for the privacy practices, content, security, or availability of independently operated third-party websites or services.
We encourage users to review the privacy policies and terms of third-party services before providing sensitive personal information directly through those services.
CHANGES TO THIS PRIVACY POLICY
Palmetto Compliance & Testing may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, legal or regulatory requirements, or privacy practices.
When changes are made, the updated Privacy Policy will be posted on our website with a revised Last Updated date.
We encourage visitors and clients to review this Privacy Policy periodically to remain informed about how PCT collects, uses, protects, and shares information.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or the handling of your personal information, please contact:
Palmetto Compliance & Testing
9005 Two Notch Road, Suite 28
Columbia, SC 29223
Phone: (833) 248-2273
Email: info@palmettocompliancetesting.com
When contacting us regarding a privacy matter, please provide enough information for us to understand and respond to your request. For your protection, we may need to verify your identity before providing access to or making changes involving certain records.
By using this website or voluntarily providing information to Palmetto Compliance & Testing, you acknowledge that you have had the opportunity to review this Privacy Policy. Service-specific consent, authorization, disclosure, or other documentation may apply separately depending on the service requested.
Effective Date: August 30, 2026
Last Updated: August 30, 2026